The Information We Collect; How We Collect It
We request that you voluntarily supply us with personal information. Personal information includes any information that may be used to identify a specific individual. Generally some or all of this information is requested when you register on the Site, when we conduct interviews of prospective tutors, when we procure background checks on our TUTORS, when you provide tutor reviews, or when you provide information in connection with using the Site to undertake transactions. For our CLIENTS (the folks registering and purchasing tutoring services), that collection of information includes, but is not limited to: a first and last name, home address or other physical address, an email address, contact phone number(s), and, if someone other than the CLIENT is being tutored, the first name of the individual being tutored. For our TUTORS (the folks we feature and whose tutoring services we promote on our Site), that collection of information includes, but is not limited to: a first and last name, home address or other physical address, an email address, contact phone number(s), date of birth, social security number, student ID card number, driver’s license number and state of issue, official academic transcripts, a recent photo, and bank information for processing tutoring fee payments.
We request that CLIENTS voluntarily provide us with personal information about the individual being tutored if that is someone other than the CLIENT. To the extent that other individual is a child under 18, we ask for their first name only so that we may track their progress and tutoring history for the CLIENT and to inform the TUTORS tutoring that individual. Parents of children under the age of 13 are welcome to email us at [email protected] to review any identifiable information we have collected about your child. If you desire, you may request that we delete this information and/or specify that we collect no more of your child's information. Please note that we will need to verify the identity of anyone requesting information about a child to ensure that the person is in fact the child's parent or legal guardian, and that a request for us to delete or cease collecting all personal information about a child means that child’s tutoring history is no longer accessible for review by you or TUTORS.
Some of the information TTG collects is not explicitly submitted by you – TTG also automatically receives and records information on its server logs from your browser, including your IP address, cookie information, the web pages you request, your browser type and language, access times, the searches you undertake, and the referring web site address.
For instance, when you visit our Site, we may assign your computer one or more cookies, to facilitate access to our Site and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our Site, such as the web pages you visit, the links you click, and the searches you conduct on the Site. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies, and you should be able to remove existing cookies by following your browser help file directions. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our Site.
We also may use standard other technologies, such as web beacons and other similar technologies, to track your use of our Site. We also may include web beacons in promotional or other e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the Services we offer our Site users and to measure the overall effectiveness of our Services, Site or other activities.
The Information Collected by Third Parties Using Technology
With respect to our CLIENTS, generally, we may use information that we collect about you to:
With respect to our TUTORS, generally, we may use information that we collect about you to:
We may share personal or other information we have collected about you or your activities on our Site or while using our Services under the following circumstances.
We do not share your personal information with others except as indicated below or when we inform you and give you the opportunity to opt out of having your personal information shared (see below “Controlling Your Personal Information”).
We share the personal information you voluntarily provide to us with other users on our Site for the purpose of facilitating the offer, purchase and rendering of Tutoring Services by and between CLIENTS and TUTORS. This includes, for CLIENTS, displaying a CLIENT’S first name, address, the first name of the individual being tutored, and that individual’s Tutoring Services history and progress, if applicable and appropriate. This includes, for TUTORS, displaying TUTOR Bios on the Site for CLIENTS’ and other users’ perusal.
We may share your personal information in connection with displaying your TUTOR reviews on the Site. Your first name and any personally identifiable information you have included in your reviews may be displayed on the Site in connection with the reviewed TUTOR.
We may share your personal information with our authorized service providers that perform certain services on our behalf. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
We may disclose your personal information in response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
We may disclose your personal information when we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our Site's terms and conditions or other agreements or policies.
We may disclose your information to subsidiaries and affiliates of TTG.
We may disclose your personal information in connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy. The personal information which you provide to us is an asset of TTG and may be included in the assets transferred in the event of a substantial corporate transaction.
TTG will notify you when information about you may be provided to third parties in ways other than explained above, and you will have the option to prevent such information sharing.
Aggregated and Non-Personal Information
We may share aggregated and non-personal information we collect under any of the above circumstances. We may also share it with third parties to develop and deliver targeted advertising on third-party web sites. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors and investors, for the purpose of conducting general business analysis. This information does not contain any personal information and may be used to develop new services that we hope you and other users will find of interest.
You may elect not to provide us with certain information, but that may result in you being unable to use certain functionality of our Site because such information may be required in order for you to register as a CLIENT or TUTOR; exchange messages and/or undertake transactions for Tutor Services, submit TUTOR reviews; pay or be paid for Tutoring Services; ask a question; or initiate certain other transactions on our Site.
If you are a registered user of our Site, you may update your personal information simply by signing in and going to “My Account” from our home page. You can make changes to your account information at any time. To protect your privacy and security, we will also verify your identity before granting access or making corrections. You may also contact us to communicate any questions or concerns. More information about how to contact us is provided below.
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For instance, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. The Site encrypts your personal information using secure socket layer (SSL) technology to provide for the secure transmission of the information from your device to our servers. In addition, we use firewalls to help prevent unauthorized persons from gaining access to your personal information. However, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure.
You must be 18 to visit and use our Site, and we do not knowingly collect personal information from children under the age of 18, except as follows. Typically, our CLIENTS request that TUTORS provide Tutoring Services to an individual other than the CLIENT, for instance to the CLIENT’s children. Under these circumstances, we collect and use the tutored individual’s first name (only) for the purpose of tracking that individual’s Tutoring Services history and progress.
Tutor Tech Group, Inc. P.O. Box 1334/E15 La Canada Flintridge, CA 91012 Attn: Privacy Officer
TTG welcomes your comments and questions. Last updated on November 27th, 2014. © 2014 Tutor Tech Group, Inc. All rights reserved.